THE DETAILS, CLEARLY
Refund & Cancellation Policy
Cancel before your event starts, or contact us if the service does not work as promised.
Last updated: 23 October 2026
Full refund before the event starts
You may cancel a paid event package and request a full refund before the scheduled event start shown in your host studio. Email us before that time; the time we receive your request determines whether it is in time, even if we reply afterward. The event’s displayed time zone applies. Test photos uploaded before the event starts do not remove this right.
Moving the start time after the event has already started does not restart the cancellation period. There is no subscription or automatic renewal to cancel.
After the event starts
Change-of-mind refunds are generally unavailable once the scheduled event start has passed. If Picosnap fails to deliver the service you purchased, contact us so we can investigate and provide an appropriate remedy, including a partial or full refund where applicable. This policy does not exclude refunds, cancellation rights or other remedies required by law.
Not using the album, deleting photos or unused guest places does not by itself create a refund entitlement after the start. This does not affect remedies for service failure.
How to cancel or request a refund
Email leewilson88@gmail.com with your purchase email, order reference, event name or ID and the reason for your request. For cancellation before the event, clearly state that you want to cancel. Do not send card numbers, passwords, sign-in links or private event photos.
We will confirm the outcome by email. For an approved cancellation, paid entitlements for that event will be withdrawn; we will explain any effect on event access and available photo downloads when handling your request.
Refund processing
We plan to process future payments and approved refunds through Stripe. Refunds will normally go to the original payment method. The time until funds appear depends on the payment method and bank; we will confirm submission rather than promise a bank processing date. Contact Picosnap for product or refund support.
Read our Terms & Conditions, Digital Delivery Policy and planned pricing for related details.