Digital Delivery Policy

Current free access

Testing is free for approved hosts and their invited guests. Sign in to your host studio to see the event allowance and guest capacity assigned to your account. Creating an account does not automatically activate a paid package.

What a future purchase will provide

When paid checkout launches, the order summary will identify the event, guest capacity, shot allowance, any selected add-ons, total price, currency and applicable taxes before you pay. Packages cover one event and do not renew automatically. We intend to activate purchased entitlements in your signed-in host studio after successful payment confirmation. If activation is delayed, contact leewilson88@gmail.com with your order reference; do not purchase again while we investigate.

Capture and album availability

Hosts set the event’s capture window, reveal time and gallery visibility. Guests join using an invitation link or QR code in a compatible browser, without an app download. Camera permission and a secure connection are required; uploads need internet access. A photo waiting on a device is not confirmed as uploaded until the app shows its saved receipt.

The album becomes available after the configured reveal time, subject to the host’s visibility settings. Gallery access expires 90 days after the event ends. Save important photos before that date. Picosnap is not permanent storage, and copies already downloaded by participants cannot be recalled.

Saving your photos

After reveal, authorised participants can save available photos from the album. Phone sharing and saving options depend on the browser and device; multiple photos can also be downloaded as a ZIP file. Browser sessions are device-specific, so keep access to the browser used to join. A host can sign in again using their email.

Cancellation, returns and service problems

Physical returns and shipping charges do not apply. For cancellation before the event, service failure or statutory remedies, see our Refund & Cancellation Policy. If something is missing or unavailable, contact support with your event or order reference, device and a description of the problem.